Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI) - Cisco.
Failures occur in unusual circumstances, or minor features do not work at all, or other failures occur but low-impact workarounds exist. Failures occur under very unusual circumstances, but operation essentially recovers without intervention. Users do not need to install any workarounds and performance impact is tolerable. To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.
Alternatively, you can search by product and release. For more information, select Help at the top right of the Bug Search page. Fixed an issue where the Webex app would fail to connect to phone services after staying closed for an extended period of time approximately 2 hours or more.
Fixed an issue where, beginning with version Clearing the entire call history wouldn't solve the issue. The alert indicator still triggered. Fixed an issue with Webex teams version Webex team app and VDI plugin both keep crashing within a few seconds when broadcloud calling is enabled.
Webex VDI Outbound calling fails using Webex desktop application within end-user's Citrix. July 26, view s people thought this was helpful. Overview Requirements Version support Releases Caveats Virtual desktop infrastructure With VDI, instead of a traditional desktop, you have a thin client and a hosted virtual desktop.
Your hosted virtual desktop includes your Microsoft Windows desktop Applications such as Webex App Data Using your thin client, you access your hosted virtual desktop over a secure Citrix or VMware connection. Connection broker for the hosted virtual desktop HVD Supported hosted virtual desktops Thin client operating system Supported Windows thin clients Supported Linux thin clients Supported MacOS thin clients Feature highlights For new features for each release, see the Releases tab for more information.
Added automatic upgrade for the VDI plugins. The plugins associated with App version Features For newly supported features, see the December release information in What's new for Webex App. Features For newly supported features, see the October release information in What's New for Webex. Features For newly supported features, see the August release information in What's New for Webex.
HVD version : From this release onward, "Webex Teams" is rebranded to "Webex. Bug Severity Levels. These release notes include the following bug types: All severity level 1 or 2 bugs Significant severity level 3 bugs All customer-found bugs except severity level 6 enhancement requests Severity Level Description 1 Catastrophic Reasonably common circumstances cause the entire system to fail, or a major subsystem to stop working, or other devices on the network to be disrupted.
This is the highest level for documentation bugs. Search for Bugs. To search for bugs not listed here, use the Bug Search Tool. Resolved Caveats. CSCwb 3 Fixed an issue where, beginning with version CSCwb 4 Fixed an issue with Webex teams version Resolved caveats There are no resolved caveats with this release. Resolved Caveats Table 1. Resolved Caveats Table 2. Was this article helpful? Yes, thank you! Not really.
Twitter Linkedin Facebook Youtube Instagram. All rights reserved. For new features for each release, see the Releases tab for more information. Defects do not cause any detrimental effect on system functionality. Requests for new functionality or feature improvements.
Sign in with your Cisco. No Ring tone when dialing on VDI client only. WebEx app starts with p resolution randomly. VDI - Webex app camera not working during locus calling. Because of this third-party integration, you must contact Dell for technical support. For more information, see the Dell Wyse ThinOS documentation for your supported release; the "Supported packages" section of their release notes mentions the version of the Webex VDI plugin that's supported.
See the software download page to get a copy of the OS installation package. Because of this third-party integration, you must contact 10ZiG for technical support. For more information, see the 10ZiG page for your specific thin client. For Webex App to function properly for your users and be optimized for VDI, you must use the thin client build. For full featured meetings with Webex App , you or your users must either install the bundled VDI plugin or the two separate VDI plugins on a thin client.
You cannot use the bundled VDI plugin package on Linux thin clients. For Linux, you must install the separate VDI plugins. Install only the Webex app in the HVD environment.
No other apps are required. Make sure you follow the Full-featured meetings requirements. Install the Webex app VDI plugin for the supported thin client platform:. For feature limitations for each release, see the release notes. You must disable auto upgrade for Webex App and use the versions that are available on the download link above. When users either don't use the VDI optimized solution or are in fall back mode, HD video is disabled and Webex App shows a notification that you may see a media quality issue.
We do not recommend that users use VDI in unoptimized or fallback mode. Their camera or headset may not work and they may experience poor media quality. Only the audio device selected on the HVD plays the ringtone.
Then, Expressway-E can transmit to the thin client. For fallback mode, the Mode Selection registry key cannot control the media for an auto-answered Unified CM call. In non-optimization mode or fall back mode, Citrix device mapping supports a maximum of 4 devices. On Citrix for Linux, we only support voicemail playback by using the default device on the thin client. So when you want to play back voicemail using your preferred audio device, you need to open the sound settings on the thin client to set the device that you want to use by default.
If you run version or later, you don't have to uninstall and reinstall. If the thin client is on-premises, Unified CM calling may be blocked by some firewall settings. Webex Calling and Webex App built-in calling are not affected. VMware Horizon client version 8. For compatibility mode: If users have the previous VDI plugin version including only upgrading the Webex app to If vdpService. On VMware for Linux and Windows, we only support voicemail playback by using the default device on the thin client.
For VMware Cloud desktop deployments, you must enable the UDP connections between the internal network and the Expressway-E—port ranges from — Users can start multiple Citrix or VMware sessions, but only one connection instance works and the other instances fall back to non-VDI mode.
If you want to use VMware, make sure no Citrix Agent is installed. Skip to content Skip to search Skip to footer. Bias-Free Language. Bias-Free Language The documentation set for this product strives to use bias-free language. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 3.
Updated: June 16, Configure hosted virtual desktop for Webex App To prepare for your users wanting to access the Webex App remotely from thin client devices, set up Webex App on the centralized hosted virtual desktop HVD environment.
Step 2 Join the HVD to the corporate domain. Step 4 If your organization has its own download site that includes your site-specific Webex App , go to that site and download your organization-specific version. VDI users typically do not have admin control over their machine and the plugin does not require admin privileges. However, if your users require Outlook integration, you must register the office integration. See Details about headset support for more information.
To integrate a supported calling service and Webex Meetings, you must follow configuration steps in the documentation for those solutions. Choose an option and then use the documentation that is linked in that section. The document contains an overview of the service, prerequisites, and deployment steps. To support this feature, make sure you've configured your Unified CM calling deployment correctly. Additionally, make sure the following VDI configuration is in place so that offloading to meetings is supported: Full-featured meetings requirements.
Dual NIC deployments are supported. Control Hub is where you provision and configure settings, features, devices, and users in your Webex Calling enabled organization. Make sure your environment supports Webex Calling by following the prerequisites and port reference material before you start specific configuration steps in Control Hub. You can use the following information, in the order presented, to get your organization up and running with Webex Calling :.
Prepare Your Environment for Webex Calling. Port Reference for Webex Calling. Configure Webex Calling for Your Organization. Configure Webex Calling Features. Configure and Manage Webex Calling Users. Configure and Manage Webex Calling Devices. Adoption Trends and Usage Reports. Each article includes a subway map at the top to let you know where you're at in the overall configuration work flow so you don't lose your place.
Subscribers use a single application the Webex App to take advantage of features provided by both platforms. We recommend that you be on the latest releases to ensure the latest features and functionality are available. You or your users must manage installing the latest versions. See the following links for backwards compatibility information:. You must run a minimum of Expressway X Earlier versions must be upgraded to X Static route —Verify the default gateway on the Expressway-E.
Typically, this is the default gateway of the external interface IP subnet. Once Unified CM responds to the request, the Expressway-E sends the response through the default gateway if the static route to the HVD subnet does not exist.
NAT addresses this problem. This design is known as NAT reflection, and may not be supported by all types of firewalls. The external firewall must also allow the following inbound connections from the user thin client to Expressway:. Skip to content Skip to search Skip to footer. Bias-Free Language.
Bias-Free Language The documentation set for this product strives to use bias-free language. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 3.
Cisco webex vdi plugin download.Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI)
Please ensure that you are using Stratodesk NoTouch Center 4. Firstly, you will need to download both the VDI client and the Ubuntu bit plugin from the Cisco нажмите для деталей website.
Once the files have been cisco webex vdi plugin download, you will need to upload them into Stratodesk NoTouch Center. Enable the Extension Module. To trigger the download, you will need to enable the plugins in your connection.
These are the same for both Citrix and VMware Horizon environments. To complete the setup, announce cisco webex vdi plugin download changes and reboot the endpoint. The first thing to look for is in the top left of the screen as shown in the example below. If it only says Webex then the plugin in not connected. The cisco webex vdi plugin download below shows what Webex Meetings looks like with the plugin disconnected.
Note that in the top left перейти на источник now only shows Webex rather than Webex VDI and the health checker shows that the virtual channel in not connected. If the plugin is correctly connected, then this is shown in the screenshot below and indicates VDI client, plugin versions and compatibility. Back to home. NoTouch Cisco webex vdi plugin download. NoTouch Center. Other Stratodesk Products. More about NoTouch Center. Technical Blogs How to Videos. More Helpful Articles.
Input Parameters. Global Settings. Contacting Stratodesk. Webex Teams brings together messaging, file sharing, video meetings, white boarding a calling. Connection Configuration To trigger the download, you will need to enable the plugins in your connection.
USB devices like webcams and headsets will also be correctly detected. If the plugin is not connected, then you will see a warning which can be permanently suppressed. However, you can review the Health Checker tool жмите check the status.
